Yes, ensuring your specific meter is logged into the system is crucial. However, telephone wait times may be long following a storm. The fastest and most efficient way to report is by texting the word OUTAGE to the number 352-667. Reporting may also be done by using the MSEC App from your smart device or calling (936) 825-5100.
*Please note, it is crucial your account information is up to date before texting or utilizing the automated phone system. Log in to your account online to check phone numbers and email addresses to ensure accurate communication.
The online outage viewer shows the location of current service interruptions and changes in real-time as service is restored. During extreme weather and outage situations, follow MidSouth EC on Facebook and Instagram, check your email regularly for membership updates and visit our website for any press releases.
There may be several reasons for this scenario. Neighboring homes may be connected through a different feeder, there may be additional line damage between your home and the transformer, or your neighbor may have a back-up generator. Always report your specific outage to ensure prompt restoration.
