MidSouth Fiber Internet
February 10, 2025
For Immediate Release
Contact: S. Forgason
MidSouth Electric Cooperative Recognized for High Member Satisfaction
Navasota, Texas, February 10, 2025 – MidSouth Fiber Internet was recently recognized by Touchstone Energy® as a member cooperative that received one of the top 5 American Customer Satisfaction Index (ACSI®) scores for broadband services among all cooperatives participating in measurement for Touchstone Energy in 2024. In 2024, MidSouth Fiber Internet received an ACSI score of “87” from their broadband/high-speed internet/fiber members, on a 100-point scale.1
MidSouth Fiber Internet score is higher when compared to 2024 Fiber Internet Service Provider scores/Non-fiber Internet Service Provider scores reported in the syndicated 2024 ACSI Telecommunications Study and places MidSouth Fiber Internet 11 points higher than the average Fiber Internet Service Provider score of 76 and 19 points higher than the average Non-fiber Internet Service Provider score 68, per the industry ratings.
Touchstone Energy® helps its member cooperatives strengthen their relationships with their members. It is a national network of electric cooperatives across 46 states that provides research, communications resources, and employee training programs to help its member cooperatives better engage and serve their members. Cooperatives interested in getting an ACSI score or participating in other member satisfaction research should visit Touchstone's ACSI Research website.
1 Compared to publicly measured ISPs in the ACSI® survey of customers rating their own ISP. Results based on data provided by MidSouth Fiber Internet collected between January-December 2024. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI on the ACSI website.
