Online Portal
You can activate and monitor your account, all from our website. This service allows you to:
Report an outage
Update your account information
Set up auto pay
Request service
Monitor your usage
Sign up for alerts and reminders
Pay your bill
Online billing is easy to use, saves you time and effort, and gives you a convenient way to pay your bill online or make changes to your account.
If you wish to sign up for online bill pay, create your profile using your member/account number. Once done, you will be able to manage your account online. There is no extra fee to pay your bill online and the payment will be posted to your account within a business day.
Here is a look at everything you can do using online billing:
View your latest bill as well as your usage history, previous balances, and more.
Submit changes of address, telephone, social security number, or other personal information if it has changed.
Contact us with comments, problems, suggestions, and more; our easy-to-use form e-mails your questions to us.
Use your credit card to pay your bill. It is fast, efficient, and takes much less time than sending your payment through the mail.
Write an “Electronic Check” to pay your bill online. Just fill in the blanks using your printed checks as a guide. We do the rest!
MSEC App
Our MSEC App for Android and Apple users provides you with some of the same capabilities as the online portal.
If you have any questions regarding access to the Member Portal, we are available to answer your questions. Please contact us at (936) 825-5100.
Quick Pay
Skip the login and utilize the new Quick Pay feature to make a one-time payment.
Pay by Phone
Payment over the phone can be made by check or credit card. It takes a few minutes and there is no charge or processing fee for paying your bill over the phone.
You will need:
Your member account number
If paying by credit card: Your credit card number, expiration date, and the CCV code
If paying by check: Your bank account number and bank routing number available
MidSouth Electric Co-op accepts Visa, Mastercard, Discover, and American Express.
At the end of your call, you will get a message confirming the amount you paid and the date your payment will be posted to your account.
Payment Kiosks
MidSouth Electric Co-op offers members the ability to pay by cash or check at multiple kiosk locations 24 hours a day. Kiosks can be found at our 3 office locations.
Kiosk Features
Convenient and user-friendly
Some features are presented in both English and Spanish
Payments are immediately credited to the account
Option to print your receipt
Note: The kiosks may look like ATMs; however, they do not provide change or accept coins.
Pay in Office
Pay in person at 1 of our 3 office locations:
Pay by Mail
You can pay your bill by mail. Send in your bill stub and your check or money order in the payment envelope that you receive with your bill. Your bill payment envelope should reach us on or before your due date to avoid a lesser of 5% or $10 late payment charge on your account.
Automatic Payments
Control your payments by setting up an automatic payment with a credit/debit card or checking account. Login to the Member Portal and click the Payments tab to simplify your payments today. This service is offered at no additional charge to our members. Call us at (936) 825-5100 or (888) 525-6677 with questions.
Budget Billing
Budget Billing is a payment plan that lets you level your payments throughout the year so that you do not have to deal with the high’s and low’s in your bill amount that result from seasonal usage variations.
You can enroll for Budget Billing if:
You’ve been a member of MidSouth Electric Co-op for at least 12 months
You have a good pay history with no late payments in the previous 12 months
How It Works
Based on your previous 12-month usage history, plus anticipated energy costs and other factors, we estimate your energy usage for the year ahead. We then divide the total by 12 to arrive at your monthly Budget Billing payment amount.
Payment Adjustment
Your Budget Billing payment amount is reviewed every October and could be adjusted up or down, depending on the cost of your actual usage. To find out if you are eligible for budget billing, call us at (936) 825-5100.
Billing Cycles
MidSouth EC operates using 4 billing cycles per month. This enables us to be flexible in meeting your budget needs.
Check the due date on your bill and then see below to determine your current billing cycle. If you wish to change billing cycles, please contact us.
*Any changes will take effect on the 1st of the following month.
Cycle 1
Due 3rd Monday of the month
Cycle 2
Due 4th Monday of the month
Cycle 3
Due 1st Monday of the month
Cycle 4
Due 2nd Monday of the month
Operation Round-Up
Operation Round Up allows members to round their monthly electric bill to the next highest dollar amount. The rounded funds collected through the program allow the MidSouth Electric Co-op Charitable Foundation to provide scholarships for graduating seniors and make donations to local organizations to assist community members with utility and other crisis assistance throughout the year.
Financial Assistance
If you or someone you know needs utility assistance, please reach by emailing Member Services or view a list of financial assistance organizations (PDF) in your area.